Effective date: 2026-04-27

Rathly ("we", "us", "our") respects your privacy. This policy explains what we collect, why, and how we use it.

Information we collect

We collect information you provide directly to us — name, email, phone number, service address, and appointment or service details — when you request service, create an account, fill out a contact form, or contact us. We also collect basic usage data from our website (pages viewed, device type, IP address) via standard analytics.

How we use your information

To schedule and perform the services you request
To send appointment reminders, status updates, and invoice notifications
To bill and collect payment
To respond to your questions and inquiries
To improve our website and services
To comply with legal obligations

Text messages (SMS)

If you provide your phone number and opt in, we send appointment reminders, status updates, invoice notifications, and other transactional messages via SMS. Message frequency varies (typically 1-4 messages per appointment). Message and data rates may apply. Reply STOP to cancel or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Carrier pass-through partners (such as Twilio) may process messages on our behalf and are not considered third parties for this purpose. See our SMS Policy for full details.

How we share information

We do not sell your personal information. We share limited information only with service providers that help us operate (payment processors, messaging providers, scheduling and CRM software) and when required by law. We do not share, sell, rent, or transfer mobile phone numbers or SMS opt-in consent data to third parties or affiliates for marketing or promotional purposes.

Cookies and analytics

We use cookies and similar tracking technologies to enhance your browsing experience and analyze usage. You can control cookies through your browser settings. Essential cookies are required for our website to function properly.

Data security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

Your choices

You may opt out of SMS at any time by replying STOP. You may request access, correction, or deletion of your personal information by contacting us using the details below. If you are a California resident, you have additional rights under the CCPA.

Contact us

Questions about this Privacy Policy? Contact Rathly:

Email: info@rathly.com
Phone: +13479181246
Address: 111 North Orange Avenue, Orlando, FL, 32801, US